The most important component of our hospitality service is communication with residents and guests. It is imperative to consistently communicate in a refined, professional and helpful manner, which in turn creates an enjoyable and
functional living environment without compromising the safety and security of the residents.
We feel this component adds value to the property and enhances the quality of life. Pillar Security offers a unique level of service that focuses on superior communication with residents, board members and property management. A seamless integration of the following services is the foundation upon which our operation functions:
Security Services security patrols and a sophisticated, software-based system for security logs. Daily Security Reports (DSR) hardcopy presented to Property Management Office daily.
Safety/Emergency Response timely and coordinated responses to fire alarms, suite and mechanical alarms, medical and police situations.
Concierge Services coordination of all common facilities such as parking, elevators, guest suite bookings etc.
Given the limitations of most surveillance equipment, it is imperative that security patrols be routinely executed. These patrols ensure that no entry points have been compromised while monitoring the operational elements of a building.
Security patrols are executed once an hour during the evening and night shifts and usually take approximately 15 minutes. Every element of a building will be examined during the course of a security shift. Security patrols involve the following procedures:
The accurate communication of information to relief staff, senior managers and property management is integral to the daily functionality of a building. Traditional hand written security logs are at times illegible, cumbersome to search
and in many cases discourage investigations. Managing and recording all pertinent information via a software-based system such as Aquarius, improves significantly the accuracy and efficiency of the process.
Information necessary to expedite any given situation is summarized and readily available without having to sift through mounds of paper. Depending on the parameters of an incident the appropriate individuals are informed automatically via e-mail, with daily, weekly and monthly reports. The checks and balances of the process ensure adherence with established practices and procedures. Some of the information routinely logged in the Aquarius system includes: