Pillar Security has been working with condominiums for over 15 years and we have become acknowledged as a leading agency in the industry for residential building security. Many other security companies spread their efforts across the board but we have concentrated and focused our energy in developing ourselves in this area, where we have remained prosperous. From the very beginning we guarantee a difference when it comes down to optimizing the operations of day to day building security measures. We firmly stand by our protocol and maintain a steady implementation of newer strategies, introducing better increasingly more effective security practices. At Pillar Security our motto is simply – “Exceeding Your Expectations” and this is exactly what we strive to do. Our management team and security guard staff have always carried out this delivery since we had first started many years ago. It’s so much more than years of experience that make us distinct as a security agency; it is also an emphasis on the importance of unity amongst all of our valuable employees and management team as a whole.
Pillar security remains hands on when dealing with new or existing clients, meaning that we become fully engaged with our properties and monitor these projects regularly. The difference between our midsized company and the industries larger competitors is that they are awarded contracts they often have difficulties staying properly committed to. This is usually the case, where larger companies are not exclusively specializing in the condominium security market, thus having little or no direct understanding of how to precisely fulfil their duties as the security contractor. What we have come to realize is much of their business is spread out amidst other areas of the security industry; this is preventing them from establishing the necessary foundation in focusing on the demanding responsibilities associated with these accounts.
We are the security company that focuses its strength solely on residential buildings and our unique approach, accompanying a genuine effort has made it all the more pleasurable to work with us. The properties we are successfully awarded acquire equal treatment and there is not one that receives preferential servicing over the other; every property is important to us. Our business model has been constantly improving but our compulsory principles have remained the same and they are built on trust, fairness, client commitment and service excellence.
Pillar security has just recently started incorporating business development strategies in order to grow larger but until then we have always been contacted for our services. I addition, our building contract retention rate is 98% and we have never lost an account to other competitors. This recognition increases our drive to work harder and retain more properties in support of our expansion throughout the Greater Toronto Area. We are genuinely concerned with the best interests of the property management and the condominium corporation; this commitment reflects onto the residents whom we provide the quality services they expect and beyond.